Shipping & Delivery Policy

We do not own, store or carry the goods at any point. We are not the carrier, the freight forwarder or the customs agent.

We can watch the loading, follow up the booking and collect the documents. The carrier is responsible for the goods in transit.

Today every factory on Zelenberg is in China. Goods ship from Chinese ports to buyers in Latin America, North Africa and Türkiye-adjacent markets.

If your destination is outside these corridors, ask us before you order. We tell you plainly if we cannot help.

Your contract with the manufacturer names an Incoterm. It decides who pays for the freight, and where the risk passes to you.

Under FOB, you book the freight yourself, or ask us to collect freight quotes as part of AgroAgent.

We book a container only after you agree to the rate. The freight is paid separately, at that rate, with no margin from us.

With the Container Loading Report, or under AgroAgent, our team watches the loading at the factory.

The report records the container condition, the quantity, the packaging, the stowage, and the container and seal numbers, with photographs and video.

Once the container is sealed, what happens to it is the carrier's responsibility.

Sailing times come from the shipping line and are estimates. Weather, port congestion and customs checks can change them.

We are not liable for delay in transit. When we learn of a delay on an order we work on, we tell you.

Under CIF, the manufacturer buys only minimum cover. Under FOB, there is no cover unless you buy it.

We recommend cargo insurance on the full value of every shipment. We do not sell insurance.

You are the importer. You clear customs in your country and pay the import duties and taxes.

Before you order, check that the product may be imported, and which registration or licence it needs. Our reports do not replace that advice.

The manufacturer issues the commercial invoice and the packing list. The carrier issues the bill of lading.

Under AgroAgent, we collect these and the other shipment documents and send them to you. That is where our work on the order ends.

With Sampling & Delivery, we collect samples at the factory and send them by international courier to the address you give.

Courier charges are on the invoice at cost. Once the courier collects the samples, they travel at your risk.

Some products need a permit to enter your country, even as a sample. Tell us about any such rule before we send.

Visit, production, loading and laboratory reports are sent by email, to the address on your account.

Each report carries the date of the work and the name of the person who did it.

A claim for loss or damage goes to the carrier or the insurer, under the bill of lading or the insurance policy.

Note any damage on the delivery receipt, and tell the carrier within its time limit, which is often only a few days.

Our loading report, with its photographs and seal numbers, is often the evidence such a claim needs. We send you a copy on request.

We may change this policy. We publish each version with its date.