Privacy Policy
What personal data we collect, why we use it, who sees it, and the rights you have over it.
In plain words
- We collect what we need to run a trade: your work contact details and your requests.
- We share your details with a factory only when you send it a request for quote.
- You can ask for a copy of your data, or ask us to correct or delete it.
This summary helps you read the page. The numbered clauses below are the terms that apply.
Who is responsible
Zelenberg is the controller of the personal data described here. Our contact address is [email protected].
This page covers the website and the Zelenberg Dashboard.
What we collect
We collect the following data about you.
- Account data: name, work email, phone, company, country and role.
- Trade data: your requests for quote, messages, quotes and orders.
- Document data: files you upload, such as licences or test certificates.
- Technical data: IP address, browser, pages visited and time of visit.
Why we use it
We use your data to open your account, route your requests to factories, and keep the trade record.
We also use it to run sanctions and identity checks, to answer your messages, and to improve the platform.
Our legal grounds
We rely on the contract with you for account and trade data, and on our legal duties for compliance checks.
We rely on legitimate interest for security and for improving the platform. We ask for consent before sending marketing email.
Who we share it with
We share your details with a factory when you send it a request for quote, so it can answer you.
- Service providers who host our systems or send our email, under a written contract.
- Inspection and testing firms, when you ask for a report.
- Banks and payment providers, where a transfer needs it.
- Authorities, where the law requires it.
Where we store it
Our systems are hosted in the European Union and in the United Arab Emirates.
When data moves outside those places, we use standard contractual clauses to protect it.
How long we keep it
We keep trade records for ten years, because tax and customs rules ask us to.
We delete account data twelve months after you close the account, unless a legal duty asks us to keep it longer.
Your rights
You can ask us to do the following. We answer within 30 days.
- Send you a copy of your personal data.
- Correct data that is wrong or out of date.
- Delete data we no longer need to keep.
- Stop using your data for marketing.
Security
We encrypt data in transit and at rest, limit who can open a file, and keep an access log.
If a breach affects you, we write to you and to the regulator within 72 hours.
Children
The platform is for business use. We do not knowingly collect data about anyone under 18.
Changes to this policy
We publish each new version with a date, and keep the previous versions available.
If a change matters to you, we write to you before it takes effect.
Contact and complaints
Write to [email protected]. If you are not satisfied, you can complain to your local data protection authority.
Last updated 12 August 2026In force from 1 September 2026Version 2.1
Questions about this page?
Write to [email protected], or use the contact form. We answer within two business days.